Food in a jar.

An opened jar is yours. We cannot take it back once the seal is broken.

If the box arrives smashed, leaking, or the wrong origin, write orders@honeydirect2u.com within seven days with the ticket number and a photo. We will send a replacement from Houston, or refund the jar if that lot is gone.

Change of mind on an unopened jar: tell us before we ship it and we cancel the ticket. After it has left Houston, return shipping is yours; if the jar comes back sealed we refund the honey, not the postage.

Payment is still by email until a card link exists. Refunds go back the same way we collected. Shipping covers transit times.